Terms & Conditions
FLAOWL™ — An affordable Luxury
Effective Date: 1st October 2026
Website: www.flaowl.com
1. Introduction
Welcome to FLAOWLâ„¢, a brand operated by SHARKS Platforms.
By accessing our website, purchasing products, or using our services, you agree to these Terms & Conditions.
We are committed to providing quality water-softening solutions, kitchen and bathroom products, transparent pricing, reliable service, and a trustworthy shopping experience.
2. Products & Specifications
FLAOWL offers water softeners, kitchen and bathroom faucets, accessories, and related products.
We make reasonable efforts to provide accurate product descriptions, specifications, images, and prices.
Water-softener performance depends on factors including input water hardness, water pressure, water usage, installation conditions, and maintenance.
Important: Water softeners reduce hardness-causing minerals but are not substitutes for drinking-water purifiers. They do not necessarily remove harmful microorganisms, chemicals, or other contaminants.
Actual water-treatment capacity and regeneration frequency may vary depending on operating conditions.
3. Pricing, Orders & Payments
All product prices are displayed in Indian Rupees (INR). Applicable taxes, delivery charges, installation charges, and other fees will be disclosed before order confirmation.
We may offer prepaid payments, Cash on Delivery (COD), or other supported payment methods, depending on product and location.
Orders are subject to availability, serviceability, and confirmation. If an order cannot be fulfilled, customers will be informed and any payment collected for the cancelled order will be refunded.
FLAOWL reserves the right to correct genuine listing or pricing errors, while respecting applicable consumer rights.
4. Delivery & Shipping
We provide delivery services across eligible locations in India through our logistics partners.
Estimated delivery timelines depend on product availability, delivery location, and courier operations.
Shipping charges, where applicable, will be communicated before order confirmation.
Customers should inspect delivered packages and report visible damage, missing items, or incorrect products as soon as possible, preferably within 48 hours, with photographs.
This reporting recommendation does not restrict statutory rights or valid warranty claims.
5. Free Water Testing & Consultation
FLAOWL may offer complimentary water-hardness testing and product consultations in selected serviceable locations.
Free services are subject to availability and the applicable offer terms.
Water-test results reflect the sample tested and may not represent changes in water quality over time.
Product recommendations are based on information provided by customers and available testing results.
6. Installation & Additional Charges
Free basic installation is provided for products where expressly included in the product listing, quotation, or invoice, subject to service availability.
Additional plumbing materials, bypass connections, pipeline modifications, electrical work, pressure pumps, or other special installation requirements may attract separate charges.
Any additional charges will be communicated for customer approval before the work is performed.
Customers are responsible for providing appropriate installation access, suitable water pressure, and necessary drainage or electricity connections wherever applicable.
7. Warranty & Product Support
FLAOWL provides product-specific warranty coverage as mentioned on the product page, invoice, or warranty document.
Eligible Products advertised with a 1-Year Warranty receive the stated coverage for qualifying manufacturing defects and product failures under normal use, subject to the applicable written warranty terms.
Warranty coverage generally does not include damage caused by misuse, unauthorized modifications, unsuitable operating conditions, or improper installation by unauthorized parties.
Regular salt refilling, regeneration, routine maintenance, and consumable replacement are not automatically included in warranty services unless specifically stated.
Customers must retain their purchase invoice for warranty assistance.
Nothing in these warranty terms limits rights available under applicable consumer protection laws.
8. Returns, Replacements & Refunds
We aim to resolve product concerns fairly and promptly.
Cancellation: Standard orders may be cancelled before dispatch. Custom-configured orders may have separate cancellation terms disclosed before payment.
Installed or Used Products: Change-of-mind returns are generally not available once a water softener has been installed, filled, or used. Opened consumables and specially configured products may have additional return restrictions.
Defective or Incorrect Products: Products that are defective, damaged, incorrectly supplied, or materially different from their description are eligible for an appropriate remedy under applicable law, irrespective of the standard change-of-mind return period.
Return Shipping: FLAOWL will bear reasonable return shipping costs for verified incorrect, damaged, or defective products. For eligible change-of-mind returns, return shipping costs may be borne by the customer if disclosed in advance.
Refunds: Approved refunds will generally be initiated within 7 business days after the applicable verification or return process is completed. Payment-provider processing times may vary.
Additional information will be provided in our separate Return & Refund Policy.
9. Customer Responsibilities
Customers are expected to use products according to the supplied instructions and recommended operating conditions.
For water softeners, customers should follow the recommended regeneration schedule, use suitable regeneration salt, and maintain appropriate water pressure.
Any issues caused by improper handling, incompatible installation conditions, or unauthorized product alterations may affect warranty eligibility, subject to applicable law.
10. After-Sales Service & AMC
FLAOWL may provide maintenance, technical support, resin replacement, and Annual Maintenance Contract (AMC) services.
Services outside the applicable product warranty may involve labour, material, replacement-part, or visit charges.
All paid services and charges will be communicated before customer approval.
AMC coverage, duration, and exclusions will be governed by the specific AMC agreement.
11. Website Content & Intellectual Property
The FLAOWLâ„¢ name, trademarks, branding, website content, product images, graphics, and original marketing materials are protected by applicable intellectual property laws.
Unauthorized commercial copying, reproduction, or misuse is prohibited without prior written permission.
12. Privacy & Data Protection
We collect and process customer information as described in our Privacy Policy.
Customer information may be shared with relevant delivery, payment, installation, and service partners where necessary to fulfill orders or provide requested services.
For details, please refer to our Privacy Policy available on www.flaowl.com.
13. Limitation of Liability
FLAOWL is committed to delivering products and services with reasonable care and skill.
We are not responsible for problems caused solely by customer misuse, unauthorized alterations, or installation conditions outside the agreed specifications, except where liability arises under applicable law.
Nothing in these Terms & Conditions excludes or restricts liability, remedies, or consumer rights that cannot legally be excluded.
14. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the applicable laws of India, including the Consumer Protection Act, 2019 and relevant E-Commerce Rules.
We encourage customers to contact our support team first so that concerns can be resolved fairly.
Unresolved disputes may be referred to the appropriate courts or consumer dispute redressal authorities in accordance with applicable law.
15. Customer Support & Grievance Redressal
We value your trust and are committed to addressing complaints transparently.
Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable requirements.
FLAOWLâ„¢ | SHARKS Platforms
Registered/Business Address:
FLAOWL™ : Unit No. 8125, 8th Floor, Gaur City Mall, Sector 4, Greater Noida West, Uttar Pradesh – 201318, India
Email: hello@flaowl.com
Customer Care: +91 8076676871 | +91 8287687567
Website: www.flaowl.com
16. Changes to Terms
FLAOWL may update these Terms & Conditions when required due to operational, product, or legal changes.
Updated terms will be published on our website. Changes will not retrospectively remove rights already acquired by customers under applicable law.
Our Commitment 💙
At FLAOWL, we believe that trust, transparency, and dependable service are the foundation of every lasting relationship.
We are committed to making quality water-softening solutions more accessible while ensuring a fair, safe, and comfortable customer experience.
FLAOWL™ — An affordable Luxury.